PRIVACY POLICY

VisionTraining.com
A property of UrbSurv LLC
Last Updated: February 9, 2026

UrbSurv LLC (“we,” “our,” or “us”), operating VisionTraining.com, is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, subscribe to our communications, or purchase our products and services.

“You” or “Your” means you as a visitor to or user of VisionTraining.com. By using our site, you consent to this Privacy Policy.

This policy applies to the following domain: visiontraining.com

1. Information We Collect

We may collect the following types of information:

Personal Information: Name, email address, mailing address, phone number, and payment information when you register, place an order, subscribe to communications, or fill out a form.

Automatically Collected Information: IP address, browser type, operating system, referring/exit pages, pages viewed, date/time stamps, and clickstream data.

Cookies and Tracking Technologies: Small text files and similar technologies used to enhance your experience, analyze traffic, and serve relevant content. See Section 3 for details.

You may visit our site anonymously. However, certain features and services require you to provide personal information. If you do not wish to provide personal information, please do not participate in the activities on our site that request or require it. Not participating may limit your ability to take full advantage of our site but will not affect your ability to access publicly available information.

2. How We Use Your Information

We may use information collected from you for the following purposes:

  • To personalize your experience and respond to your individual needs.
  • To process transactions, fulfill orders, and provide customer support.
  • To send transactional communications including order confirmations, shipping updates, login links, and support replies.
  • To send periodic emails with information, updates, promotions, and related content pertaining to your interests.
  • To send SMS/text messages if you have opted in (see Section 5).
  • To improve our website based on your feedback and usage patterns.
  • To administer contests, promotions, surveys, or other site features.
  • To protect the security and integrity of our services, including preventing fraud and unauthorized transactions.
  • To develop new products or services and enhance current offerings.

3. Cookies and Tracking Technologies

Analytics — Google Analytics

We use Google Analytics to understand how visitors interact with our website. This information is non-personally identifiable and includes IP addresses, browser type, pages viewed, and clickstream data. Learn more at https://www.google.com/policies/privacy/ and opt out at https://tools.google.com/dlpage/gaoptout.

Social Media — Facebook / Meta

We use Facebook (Meta) advertising tools including the Facebook Pixel, Conversions API, and Custom Audiences. These tools collect and transmit personal information between our website and Facebook for the purposes of advertising, retargeting, conversion tracking, and audience building. Information shared may include your name, email address, phone number, IP address, browser information, and actions taken on our website (such as page views, purchases, and registrations).

This data is used to deliver targeted advertisements, measure advertising effectiveness, and build lookalike audiences. Facebook’s use of this information is governed by its own privacy policy, available at https://www.facebook.com/privacy/policy/. You may manage your Facebook advertising preferences at https://www.facebook.com/adpreferences.

Performance and Security — Cloudflare

Cloudflare may set cookies for security and performance purposes, such as identifying trusted clients and preventing malicious traffic. These cookies do not store personally identifiable information and are strictly necessary for security. Learn more at https://www.cloudflare.com/privacypolicy/.

Third-Party Advertising and Tracking

We may share information about your use of our site with advertising and analytics partners who may combine it with other information you have provided to them or that they have collected from your use of their services. We may provide platforms with limited personal information, such as certain identifiers or your hashed email address, for the purpose of delivering targeted advertising, suppressing ads, and optimizing campaigns.

4. Email Communications and CAN-SPAM Compliance

UrbSurv LLC complies with the CAN-SPAM Act (effective January 1, 2004). You may receive email from us in the following circumstances:

  1. Acknowledging your order, application, or registration and requesting any additional information needed.
  2. Responding to your inquiries regarding the status of orders or transactional requests.
  3. Sending information and updates pertaining to your interests, including product announcements and company news.
  4. Advertisements for our products, services, or third-party products and services we believe may be of interest to you.

To ensure CAN-SPAM compliance:

  • All emails clearly identify VisionTraining.com as the sender.
  • Subject lines accurately describe the content of the email.
  • Every email includes the ability to unsubscribe from future messages.
  • All emails include a valid postal address.
  • All third-party marketing partners are required to comply with the CAN-SPAM Act.

5. SMS/Text Messaging and TCPA Compliance

UrbSurv LLC, operating VisionTraining.com, complies with the Telephone Consumer Protection Act (TCPA) and all applicable federal and state regulations governing text messaging.

Express Written Consent

By opting in to our SMS program (e.g., by checking the SMS consent checkbox during registration or checkout), you provide your express written consent to receive automated text messages from VisionTraining.com using an automatic telephone dialing system. Consent is not a condition of purchase.

Types of Messages

If you opt in, you may receive text messages related to:

  • Order updates and shipping notifications
  • Login links and account access
  • Reminders related to your purchases, registrations, or webinar enrollments
  • Replies to support questions you have initiated

Message Frequency and Rates

Message frequency varies based on your activity and interactions. There is no fee charged by VisionTraining.com to participate in our SMS program. However, standard message and data rates may apply depending on your mobile carrier and plan. Contact your wireless carrier for details.

Supported Carriers

Our SMS program is supported by major U.S. wireless carriers including AT&T, T-Mobile, Verizon, Sprint, Boost Mobile, Cricket Wireless, MetroPCS, U.S. Cellular, Virgin Mobile, and other participating carriers. Check with your carrier to confirm service availability.

Carrier Liability Disclaimer

Wireless carriers are not liable for delayed, undelivered, or misdirected messages.

Opt-Out

You may opt out of SMS messages at any time by replying STOP to any message you receive from us. After opting out, you will receive a one-time confirmation message and will no longer receive SMS messages from us unless you opt in again.

Help

Reply HELP to any message for assistance, or contact us at support@visiontraining.com.

Recordkeeping

We maintain records of SMS consent, including the date, time, and method of opt-in, for compliance purposes. These records are retained for as long as required by applicable law.

Mobile Information Sharing

Mobile information will not be shared with third parties/affiliates for marketing/promotional purposes. All other categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

6. Payments and Financial Information

We may offer paid products and services. When processing payments, we use third-party payment processors. We do not store or collect your payment card details directly. That information is provided to our third-party payment processors, whose use of your personal information is governed by their own privacy policies.

Our payment processors adhere to the standards set by PCI-DSS (Payment Card Industry Data Security Standard) as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, Mastercard, American Express, and Discover. PCI-DSS requirements help ensure the secure handling of payment information.

We use your credit, debit, or payment card information only to process payments and prevent fraud.

7. Data Collection, Protection, and Retention

Data We May Identify

Through our systems and third-party services, we may collect or identify: email addresses, names, phone numbers, mailing addresses, IP addresses, cookies, browser metadata, social media interactions, and location data.

Data Protection

We implement a variety of security measures to protect your personal information, including physical database protection, network security, encryption, access controls, identity management, and risk mitigation protocols. We monitor for and respond to potential vulnerabilities and attacks. While we take commercially reasonable steps to protect your information, we cannot guarantee that data transmitted over the internet or stored on our systems will be free from unauthorized access.

Data Retention

Your personal data will be retained only as long as necessary to fulfill the purposes described in this policy or as required by law. You may request removal of your data at any time by contacting us at support@visiontraining.com.

8. Your Rights and Opt-Out Options

You have the right to access, correct, delete, and restrict the use of your personal data. You may exercise these rights by contacting us at support@visiontraining.com.

Email Opt-Out

You may opt out of promotional emails by clicking the “Unsubscribe” link at the bottom of any email we send, or by emailing support@visiontraining.com. Opting out of promotional emails does not affect transactional communications related to your orders or account.

SMS Opt-Out

Reply STOP to any text message to opt out of SMS communications. See Section 5 for full details.

Do Not Call

By providing your phone number and opting in to SMS, you agree to be contacted as described in this policy even if your number appears on a state or federal Do Not Call registry.

Authorized Agents

You may authorize someone to make a privacy rights request on your behalf (an authorized agent). Authorized agents must demonstrate that you have authorized them to act on your behalf or must demonstrate they have power of attorney pursuant to applicable probate law. We retain the right to request confirmation directly from you that the agent is authorized to make such a request. An authorized agent is prohibited from using your personal information for any purpose other than to fulfill your request, for verification, or for fraud prevention.

9. California Privacy Rights (CCPA/CPRA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA):

Right to Know: You may request that we disclose the categories and specific pieces of personal information we have collected about you, the sources of that information, the business purposes for collecting it, and the categories of third parties with whom we share it. You may make this request up to two times per year.

Right to Delete: You may request that we delete personal information we have collected from you, subject to certain exceptions permitted by law.

Right to Correct: You may request that we correct inaccurate personal information we maintain about you.

Right to Opt Out of Sale or Sharing: Our sharing of personal data with advertising providers such as Facebook may qualify as a “sale” or “sharing” of personal information under California law. You may opt out of such sharing by contacting us at support@visiontraining.com with the subject line “Do Not Sell or Share My Personal Information.”

Non-Discrimination: We will not discriminate against you for exercising any of your CCPA/CPRA rights.

To exercise any of these rights, contact us at support@visiontraining.com. We will verify your identity before processing your request and respond within 45 days as required by law.

10. Children’s Privacy (COPPA Compliance)

We comply with the Children’s Online Privacy Protection Act (COPPA). We do not knowingly collect any information from anyone under 13 years of age. Our website, products, and services are directed to individuals who are at least 18 years old. If we become aware that we have collected personal information from a child under 13, we will delete that information promptly. If you believe that someone under the age of 18 has submitted personal information to our site, please contact us at support@visiontraining.com.

11. Links to Third-Party Sites

Our site may contain links to third-party websites. If you click on a link to a third-party site, you will leave our site and be directed to the site you selected. We cannot control the activities of third parties and are not responsible for the privacy practices or content of such sites. We encourage you to review the privacy statements of any third-party service provider from whom you request services.

12. When We Share Personal Information

Advertising and Analytics Partners

We share personal information with advertising platforms (including Facebook/Meta) and analytics providers for the purposes of targeted advertising, conversion tracking, and campaign optimization. Information shared may include names, email addresses, phone numbers, and on-site activity data.

Vendors and Service Providers

We may share your information with vendors and third-party service providers who assist us in operating our website, conducting our business, or providing services to you. We require all such parties to use your personal information only for the purposes for which it was provided and in accordance with this policy.

Legal Requirements

We may disclose your information when required by law, including in response to court orders, subpoenas, or other legal processes, or when we have reason to believe that disclosure is necessary to protect our rights, prevent fraud, or ensure the safety of our users.

Business Transfer

If UrbSurv LLC or substantially all of its assets are acquired by a third party as a result of an acquisition, merger, sale, reorganization, consolidation, or liquidation, personal information may be one of the transferred assets. We will notify you of any such change by posting the updated policy on this page.

Third-Party Data Sources

From time to time, we may enter into arrangements with third-party websites to allow individuals to opt into our marketing program. In each case, third-party partners have represented and warranted to us that the data was collected voluntarily, that they have the right to transfer the data to us, and that we have the right to send marketing offers to those individuals.

13. Scope of This Policy

This privacy policy applies only to information collected through our website and not to information collected offline. Please also visit our Terms and Conditions page for additional terms governing the use of our website.

14. Changes to This Privacy Policy

We reserve the right to update this Privacy Policy at any time. If we make material changes, we will post the updated policy on this page with a revised “Last Updated” date. Your continued use of the site after changes are posted constitutes acceptance of the revised policy. The English language version of this privacy policy is the controlling version regardless of any translation.

15. Contact Information

If you have any questions about this Privacy Policy, the practices of this site, or your dealings with this website, please contact us at:

UrbSurv LLC
Email: support@visiontraining.com
Website: VisionTraining.com