TERMS OF SERVICE

VisionTraining.com
A property of UrbSurv LLC
Last Updated: February 9, 2026

IMPORTANT — PLEASE READ THESE TERMS CAREFULLY BEFORE USING THIS WEBSITE, PLACING AN ORDER, OR ACCESSING ANY CONTENT OR SERVICES.

These Terms of Service (“Terms”) constitute a legally binding agreement between you (“you,” “your,” or “your business”) and UrbSurv LLC (“UrbSurv,” “we,” “us,” or “our”), operating VisionTraining.com. These Terms govern your access to and use of our website, products, services, courses, webinars, digital content, and any related features or tools (collectively, the “Services”).

By accessing, using, subscribing to, registering for, or placing an order through VisionTraining.com, you agree to be bound by these Terms and our Privacy Policy, which is incorporated herein by reference. If you do not agree to these Terms in their entirety, you are not authorized to use the website or Services in any manner.

THESE TERMS CONTAIN A MANDATORY ARBITRATION PROVISION AND CLASS ACTION WAIVER (SEE SECTION 14) THAT REQUIRE YOU TO RESOLVE DISPUTES THROUGH INDIVIDUAL BINDING ARBITRATION RATHER THAN IN COURT. PLEASE READ SECTION 14 CAREFULLY.

Table of Contents

  1. Eligibility and General Use
  2. Account Registration and Security
  3. Intellectual Property and License
  4. Order Placement and Acceptance
  5. Pricing and Payment
  6. Subscription Terms and Automatic Payments
  7. Refund Policy
  8. Shipping (Physical Products)
  9. Webinar and Event Registrations
  10. Disclaimer — Individual Results Will Vary
  11. User Conduct and Restrictions
  12. User Content, Testimonials, and Reviews
  13. SMS/Text Messaging Terms, TCPA, and CAN-SPAM
  14. Dispute Resolution by Mandatory Binding Arbitration and Class Action Waiver
  15. Disclaimers of Warranties
  16. Limitation of Liability
  17. Indemnification
  18. DMCA / Copyright Notices
  19. Third-Party Links
  20. Privacy
  21. Termination
  22. Additional Legal Provisions
  23. Contact Information

Section 1 — Eligibility and General Use

The website and Services are intended for use by adults. By using VisionTraining.com, you affirm that you are at least 18 years old or the legal age of majority in your state or jurisdiction (whichever is greater), that you have the legal capacity to enter into a binding contract, and that you have read, understood, and agree to these Terms.

We reserve the right to update, change, or replace any part of these Terms at any time by posting updates to this page. It is your responsibility to check this page periodically for changes. Your continued use of the website after any changes constitutes acceptance of those changes. Any new features, tools, products, or services added to the website shall also be subject to these Terms.

Section 2 — Account Registration and Security

Certain features of the Services may require you to create an account. You warrant that all information you provide during registration is truthful and accurate, and that you are not impersonating another person.

You are responsible for maintaining the confidentiality of your password and account credentials. You are fully responsible for all activity that occurs under your account. You agree to immediately notify us at support@visiontraining.com of any unauthorized use of your account or any other breach of security. We are not liable for any loss or damage arising from your failure to maintain the security of your account.

You agree not to transfer your password, username, or account access to any third party.

Section 3 — Intellectual Property and License

All aspects of VisionTraining.com are protected by U.S. and international copyright, trademark, and other intellectual property laws, including all content, information, design elements, text, logos, taglines, photographic images, video and audio clips, course materials, worksheets, downloads, and software. No material on the website may be copied, reproduced, distributed, republished, uploaded, displayed, posted, or transmitted in any form without our express written permission.

Subject to your continued compliance with these Terms, we grant you a revocable, limited, non-exclusive, royalty-free, non-sublicensable, non-transferable license to access and use the website and any digital content or courses you have purchased, solely for your personal, non-commercial use.

You acknowledge and agree that: (1) all content and materials are copyrighted and exclusively owned by UrbSurv LLC; (2) you do not acquire any ownership rights in any content; (3) you may not modify, publish, transmit, sell, or create derivative works from any content; (4) you may not copy, redistribute, publish, display, or commercially exploit any content without our express written permission; and (5) you may not share, distribute, or provide access to purchased courses, downloads, or digital products to any third party.

Section 4 — Order Placement and Acceptance

If you order a product or service, payment must be received before your order is accepted. We may require additional information to process your order and may cancel or limit an order at any time after it has been placed. Your electronic order confirmation does not signify our acceptance of your order.

All items are subject to availability. If any product or service is unavailable, we will notify you and may offer an alternative. If you do not wish to accept the alternative, we will cancel your order and issue a full refund.

We reserve the right to limit sales of our products and services to any person, geographic region, or jurisdiction at our sole discretion. All advertised prices are in U.S. dollars, and all payments shall be in U.S. dollars.

Section 5 — Pricing and Payment

Products, services, and prices listed on VisionTraining.com are subject to change without notice. We reserve the right to discontinue products or services or modify specifications and prices without incurring any obligation to you.

We take reasonable steps to ensure that prices on the website are correct. If the correct price of a product is higher than its stated price, we will either contact you for instructions or cancel your order and notify you of the cancellation.

We do not store or collect your payment card details directly. Payment information is provided to our third-party payment processors, whose use of your information is governed by their own privacy policies. Our payment processors adhere to PCI-DSS standards for the secure handling of payment information.

Section 6 — Subscription Terms and Automatic Payments

If you purchase a subscription, you are responsible for paying all fees due in connection with your subscription plan. The first payment is due when your subscription is activated or when any free trial period ends.

You acknowledge and agree that payments recur automatically in accordance with the billing cycle of your subscription (e.g., monthly or annually), and you authorize us to charge your payment method on file for each billing cycle. Failure to use the Services does not relieve you of your payment obligations.

You may cancel your subscription at any time by emailing support@visiontraining.com or through your account dashboard. Upon cancellation, you will not be billed for future subscription periods and will retain access through the end of your current billing period.

We reserve the right to terminate your account for any unpaid subscription period (with or without notice). Termination does not relieve you of any obligation to pay outstanding charges.

Section 7 — Refund Policy

Digital Products and Courses

We stand behind the quality of our products with a 365-day money-back guarantee. If you are unsatisfied with any digital product or course for any reason, you may request a full refund within 365 days of your purchase date by contacting us at support@visiontraining.com.

Subscriptions

If you cancel a subscription, you will not be charged for future billing periods. Refunds for the current billing period are handled on a case-by-case basis. Please contact us at support@visiontraining.com to discuss your situation.

Physical Products

Physical products may be returned within 365 days of receipt. Products must be in their original condition. Shipping costs for returns are the responsibility of the customer unless the return is due to our error. Please contact us at support@visiontraining.com to initiate a return.

Webinar Registrations

Refunds for paid webinar registrations are available up to the start of the live event or, for recorded/replay access, within the applicable refund window above. Free webinar registrations are non-refundable as no payment was made.

All refunds will be credited to the original payment method used to make the purchase.

Section 8 — Shipping (Physical Products)

Unless otherwise stated at the time of purchase, we reserve the right to add applicable shipping and handling fees to your order. We will use commercially reasonable efforts to fulfill orders within a reasonable time after receiving your verified order.

Accurate shipping address and phone number information is required. While we may provide estimated delivery dates, such dates are good-faith estimates and subject to change. If your order is delayed, we will contact you at the email address provided. If we are unable to reach you or you wish to cancel, we will cancel the order and issue a full refund.

We are not liable for any loss, damage, cost, or expense related to delays caused by third-party carriers. Risk of loss and title for physical items passes to you upon delivery to the carrier.

Section 9 — Webinar and Event Registrations

When you register for a webinar, workshop, or event hosted through VisionTraining.com, you agree to provide accurate registration information including your name, email address, and phone number (if requested).

By registering, you consent to receive transactional communications related to the event, including confirmation emails, reminder emails, and follow-up messages. If you opt in to SMS communications during registration, you also consent to receive text messages as described in our Privacy Policy Section 5.

Webinar content, recordings, and materials are the intellectual property of UrbSurv LLC and may not be recorded, redistributed, or shared without our express written permission.

Section 10 — Disclaimer — Individual Results Will Vary

Every individual is different. Therefore, individual results from our products, services, courses, and webinars will vary from person to person.

YOUR INDIVIDUAL RESULTS WILL VARY DEPENDING UPON A VARIETY OF FACTORS UNIQUE TO YOU, INCLUDING BUT NOT LIMITED TO YOUR BACKGROUND, EXPERIENCE, EFFORT, AND COMMITMENT.

UrbSurv LLC does not promise, guarantee, or warrant your success, income, health outcomes, or specific results of any kind. We do not make earnings claims, health claims, or guarantees that our products or services will produce any specific outcome.

Our products and services are intended for educational and informational purposes. You should purchase with the understanding that applying the information will take time and effort and may be applicable in some situations but not others.

We do not offer tax, accounting, financial, medical, or legal advice. You should consult appropriate licensed professionals for advice on these topics.

Section 11 — User Conduct and Restrictions

You agree to use the website and Services only for lawful purposes. You agree NOT to:

  • Use the website or Services in any unlawful manner or for any unlawful purpose.
  • Copy, scrape, crawl, download, or otherwise reproduce content from the website without permission.
  • Introduce viruses, malware, or other malicious code.
  • Interfere with the security or operation of the website.
  • Frame, mirror, or create derivative works from the website.
  • Share, distribute, or provide access to purchased content to unauthorized third parties.
  • Use the website to send spam, unsolicited communications, or engage in any form of harassment.
  • Collect information about other users, including email addresses, without their consent.
  • Submit any content that is sexually explicit, obscene, threatening, defamatory, hateful, discriminatory, or otherwise objectionable.
  • Submit sensitive information such as social security numbers, credit card numbers, or passwords through any unsecured channel.

Section 12 — User Content, Testimonials, and Reviews

We welcome your comments, testimonials, reviews, and feedback regarding our products and services. By submitting any content to us — including testimonials, reviews, comments, photos, videos, or other materials — you grant UrbSurv LLC a royalty-free, worldwide, perpetual, irrevocable, non-exclusive, fully transferable, and sublicensable right and license to use, copy, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, perform, and display such content in any form or media.

We may use testimonials in whole or in part, together with your first name, city, and state, for any marketing or promotional purpose at our sole discretion. We reserve the right to edit testimonials for grammar, length, or clarity, and are under no obligation to use any testimonial submitted.

Testimonials represent the unique experience of the individuals who submitted them and do not necessarily reflect the results you may achieve. As stated in Section 10, your individual results will vary.

You represent and warrant that any content you submit is accurate, does not violate these Terms or the rights of any third party, and that you own or control all rights necessary to grant the license above. You agree to indemnify us for any claims resulting from content you submit.

Section 13 — SMS/Text Messaging Terms, TCPA, and CAN-SPAM

SMS Program Description and Message Types

VisionTraining.com (operated by UrbSurv LLC) offers an SMS messaging program for users who opt in during registration or checkout. If you opt in, you may receive the following types of text messages:

  • Event reminders: Upcoming webinar and workshop reminders with date, time, and join links.
  • Login and access links: Links to join live events or access replay sessions.
  • Order and registration confirmations: Confirmations of your registration, purchase, or enrollment.
  • Support replies: Responses to questions or help requests you have submitted.
  • Follow-up messages: Post-event follow-ups including replay availability and related offers.

Message frequency varies based on your activity and event schedule. We do not send recurring marketing blasts through SMS — messages are tied to events you have registered for and actions you have taken.

Consent

By checking the SMS consent checkbox on our registration or checkout forms, you provide your express written consent to receive the message types described above from VisionTraining.com. Consent to receive SMS messages is not a condition of any purchase or registration.

Message and Data Rates

Message and data rates may apply. Your mobile carrier’s standard messaging and data rates apply to all SMS messages sent to and from VisionTraining.com. We do not charge any program fee for SMS messages, but you are responsible for any charges from your wireless carrier.

Opt-Out Instructions

You may opt out of SMS messages at any time by replying STOP to any message you receive from us. After opting out, you will receive a single confirmation message and no further SMS messages will be sent unless you opt in again. You may also opt out by contacting us at support@visiontraining.com.

Help

For assistance with our SMS program, reply HELP to any message or contact us at support@visiontraining.com.

Carrier Liability

Wireless carriers are not liable for delayed, undelivered, or misdirected messages. Message delivery is subject to effective transmission by your wireless carrier.

Mobile Information Sharing

We will not share, sell, or rent your mobile phone number or SMS opt-in information to third parties or affiliates for marketing or promotional purposes.

CAN-SPAM Compliance

All email communications from VisionTraining.com comply with the CAN-SPAM Act (15 U.S.C. § 7701 et seq.). You may unsubscribe from marketing emails at any time using the unsubscribe link included in every email.

Your Compliance Obligations

You must comply with all applicable laws when using our website and Services, including but not limited to laws governing advertising, marketing, email communications (CAN-SPAM Act), text messaging (Telephone Consumer Protection Act, 47 U.S.C. § 227), testimonials and endorsements (FTC Revised Endorsement Guides, 16 CFR Part 255), intellectual property, privacy, and consumer protection. You agree to indemnify and defend UrbSurv LLC from any claims, damages, or losses arising from your violation of any such laws.

Section 14 — Dispute Resolution by Mandatory Binding Arbitration and Class Action Waiver

PLEASE READ THIS SECTION CAREFULLY. IT AFFECTS YOUR LEGAL RIGHTS.

You and UrbSurv LLC agree that any dispute, claim, or controversy arising out of or relating to these Terms, the Services, any product or content, or your relationship with us that cannot be resolved informally shall be resolved through final and binding confidential arbitration, rather than in court.

YOU ACKNOWLEDGE AND AGREE THAT YOU ARE WAIVING YOUR RIGHT TO A TRIAL BY JURY AND YOUR RIGHT TO PARTICIPATE IN A CLASS ACTION.

Informal Resolution

Before initiating arbitration, you agree to first contact us at support@visiontraining.com to attempt to resolve the dispute informally. If the dispute cannot be resolved within 120 days, either party may initiate arbitration.

Arbitration Procedures

Arbitration shall be administered by the American Arbitration Association (“AAA”) in accordance with its Commercial Arbitration Rules and Procedures. The arbitration will be conducted by a single neutral arbitrator in the English language in Boise, Idaho, unless both parties agree to conduct the arbitration by telephone or written submissions. The AAA’s rules are available at www.adr.org or by calling 1-800-778-7879.

The arbitrator shall have the exclusive authority to resolve any dispute relating to the interpretation, applicability, or enforceability of these Terms, including this arbitration provision. The arbitrator may award the same damages and relief as a court, including injunctive and declaratory relief and statutory damages.

Class Action Waiver

You and UrbSurv LLC agree that disputes will only be arbitrated on an individual basis and shall not be consolidated or brought as a class, collective, or representative action. You expressly waive any right to pursue any class or representative action against us. If the class action waiver is deemed unenforceable, then this entire arbitration provision shall be null and void.

Costs

Payment of all filing, administration, and arbitrator fees will be governed by the AAA’s Rules. Each party shall bear its own additional fees, costs, and expenses, including attorneys’ fees.

Governing Law

The arbitrator shall follow the substantive law of the State of Idaho without regard to its conflicts of laws principles. Any award shall include a confidential written opinion and shall be final, subject to appeal under the Federal Arbitration Act, 9 U.S.C. §§ 1-16. Judgment on the award may be entered in any court of competent jurisdiction.

All claims must be brought within one (1) year after the claim arises (including the 120-day informal resolution period). This arbitration provision survives termination of your account or relationship with UrbSurv LLC.

Section 15 — Disclaimers of Warranties

EXCEPT WHERE OTHERWISE PROHIBITED BY LAW, THE WEBSITE AND ALL CONTENT, PRODUCTS, AND SERVICES ARE PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF TITLE, IMPLIED WARRANTIES OF MERCHANTABILITY, OR FITNESS FOR A PARTICULAR PURPOSE.

WE DO NOT REPRESENT OR WARRANT THAT: (A) THE WEBSITE OR SERVICES WILL BE SECURE, TIMELY, UNINTERRUPTED, OR ERROR-FREE; (B) THE SERVICES WILL MEET YOUR REQUIREMENTS OR EXPECTATIONS; (C) ANY STORED DATA WILL BE ACCURATE OR RELIABLE; (D) THE QUALITY OF ANY PRODUCTS, SERVICES, OR INFORMATION WILL MEET YOUR EXPECTATIONS; OR (E) ERRORS OR DEFECTS WILL BE CORRECTED.

Content available through VisionTraining.com often represents the opinions and judgment of the content creator and is provided for educational and informational purposes only. We do not endorse and are not responsible for the accuracy or reliability of any opinion, advice, or statement made by anyone other than an authorized UrbSurv LLC representative.

Section 16 — Limitation of Liability

EXCEPT WHERE OTHERWISE PROHIBITED BY LAW, IN NO EVENT SHALL URBSURV LLC OR ANY OF ITS OFFICERS, DIRECTORS, EMPLOYEES, INDEPENDENT CONTRACTORS, OR AGENTS BE LIABLE FOR ANY INDIRECT, SPECIAL, INCIDENTAL, EXEMPLARY, CONSEQUENTIAL, OR PUNITIVE DAMAGES OF ANY KIND, OR ANY DAMAGES WHATSOEVER, INCLUDING WITHOUT LIMITATION LOSS OF USE, LOSS OF PROFITS, LOSS OF DATA, LOSS OF GOODWILL, OR COST OF PROCUREMENT OF SUBSTITUTE SERVICES, WHETHER BASED ON WARRANTY, CONTRACT, TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY, OR ANY OTHER LEGAL THEORY, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

IN NO EVENT SHALL OUR TOTAL LIABILITY TO YOU FOR ALL CLAIMS ARISING OUT OF OR RELATING TO THESE TERMS OR THE SERVICES EXCEED THE AMOUNT YOU PAID TO US IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM.

Some jurisdictions do not allow the exclusion or limitation of certain damages, so some of the above limitations may not apply to you.

Section 17 — Indemnification

To the fullest extent permitted by law, you agree to defend, indemnify, and hold harmless UrbSurv LLC, its directors, officers, employees, contractors, affiliates, and agents from and against any and all claims, actions, losses, liabilities, damages, expenses, demands, and costs (including reasonable attorneys’ fees) arising out of or relating to: (1) your use or misuse of the website, products, or Services; (2) information you submit or transmit through the website; (3) your breach of these Terms or any representations and warranties made by you; (4) your violation of any law or the rights of any third party; or (5) any content you submit to us.

Section 18 — DMCA / Copyright Notices

We respect the intellectual property of others and ask you to do the same. If you believe that content on our website infringes your copyright, you may submit a notice under the Digital Millennium Copyright Act (DMCA) to our designated agent.

To be effective, your notice must include:

  1. A physical or electronic signature of a person authorized to act on behalf of the copyright owner.
  2. Identification of the copyrighted work claimed to have been infringed.
  3. Identification of the material claimed to be infringing and information sufficient to locate it (preferably a URL).
  4. Your contact information (address, telephone number, and email address).
  5. A statement that you have a good faith belief that the use is not authorized by the copyright owner, its agent, or the law.
  6. A statement, under penalty of perjury, that the information in the notice is accurate and that you are authorized to act on behalf of the copyright owner.

Send DMCA notices to: support@visiontraining.com

Upon receipt of a valid DMCA notice, we will remove the identified material and may terminate the accounts of repeat infringers.

Section 19 — Third-Party Links

The website may contain links to third-party websites, products, or services that are not owned or controlled by UrbSurv LLC. We are not responsible for the content, privacy practices, or practices of any third-party websites. The inclusion of links does not imply our endorsement of the linked website or any association with its operators. We encourage you to review the terms and privacy policies of any third-party website you visit.

Section 20 — Privacy

Your submission of personal information through the website is governed by our Privacy Policy. By using the website and Services, you consent to the collection and use of your information as described in our Privacy Policy. Our Privacy Policy is incorporated into these Terms by reference.

Section 21 — Termination

This agreement takes effect when you first access or use the website or Services. If, in our sole discretion, you fail to comply with any term or provision of this agreement, or if you violate any law in connection with your use of the website or Services, we may terminate this agreement and/or suspend your access to the website at any time without notice.

Upon termination, you remain responsible for any outstanding payments. The following sections survive termination: Sections 3, 7, 10, 12, 14, 15, 16, 17, 18, and 22.

Section 22 — Additional Legal Provisions

Governing Law and Venue

These Terms and any dispute arising out of or related to these Terms, the website, or the Services shall be governed exclusively by the laws of the State of Idaho without regard to its conflicts of laws principles. To the extent that any claim or dispute is found to be excluded from the arbitration provision in Section 14, the parties agree that such claim shall be exclusively brought in the state or federal courts located in Ada County, Idaho, and you irrevocably consent to the exclusive jurisdiction and venue of such courts.

Force Majeure

UrbSurv LLC shall not be responsible for any delay, damage, or failure caused by any act of nature, pandemic, government action, or other cause beyond our reasonable control.

Assignment

UrbSurv LLC may assign its rights under this agreement at any time without notice to you. Your rights under this agreement cannot be assigned without our express written consent.

No Waiver

No failure or delay by UrbSurv LLC in exercising any right under this agreement shall operate as a waiver of that right. A waiver of any right shall only be effective if in writing and signed by UrbSurv LLC.

Electronic Communications

When you communicate with us through the website or via email, you are communicating electronically. You agree that electronic communications satisfy any legal requirement that communications be in writing.

Severability

If any provision of this agreement is found to be invalid or unenforceable, the remaining provisions shall continue in full force and effect. The invalid provision may be modified to the extent necessary to make it enforceable and consistent with the intent of these Terms.

Entire Agreement

These Terms, together with our Privacy Policy and any other policies or operating rules posted on the website, constitute the entire agreement between you and UrbSurv LLC regarding the website and Services, and supersede all prior or contemporaneous agreements, representations, or proposals, whether oral or written.

Section 23 — Contact Information

If you have any questions about these Terms of Service, please contact us at:

UrbSurv LLC
Email: support@visiontraining.com
Website: VisionTraining.com

Ox
Ox

Leave a Reply

Your email address will not be published.